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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

Question 1

Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana core component?

A. Call Server Connector (CSC)
B. Engagement Designer (ED)
C. Unified Collaboration Administration (UCA)
D. Unified Collaboration Model (UCM)

Question 2

Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana solution is true, if you want to avoid launching both old and new flows during processing?

A. The existing ED workflows should be renamed before deploying new ED workflows for the same channel.
B. ED allows you to deploy both old and new ED workflows In the ED without any problems.
C. ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.
D. The existing ED workflows should be deleted before deploying new ED workflows for the same channel.

Question 3

For deploying the Avaya Oceana solution, what are the two recommendations for software and secure communications? (Choose two.)

A. Check compatibility with Avaya Aura 5.x stack as Avaya Oceana solution is only compatible with Avaya Aura 5.2.1.
B. Verify the minimum software release and compatibility metrics for Avaya Oceana with the Avaya Aura stack.
C. Load signed certificates for an Avaya Oceana deployment.
D. Check compatibility with Avaya Aura 6.x stack as Avaya Oceana solution Is compatible with Avaya Aura 6.x.
E. Install signed certificates for an Avaya Oceana deployment.

Question 4

After it has completed the processing of Engagement Designer (ED) workflow for SMS Interaction, which two components does ED respond back to? (Choose two.)

A. Context Store
B. Messaging Service
C. Unified Collaboration Model
D. ORC Rest Service
E. Work Assignment

Question 5

When a customer leverages Avaya Aura Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura stack contacts Context Store to create a Context ID for the new Voice Interaction?

A. Avaya Aura Application Enablement Services
B. Avaya Aura Experience Portal IVR Application
C. Avaya Aura Session Manager
D. Avaya Aura Communication Manager

Solutions: